In case of any dissatisfaction, manufacturing or packaging defect, customers/Distributors can return/exchange the product. The customers/Distributors must contact the Distributor/Company from whom they had purchased the same, within 30 days from the date of purchase. They have to provide a reason and return the said products along with the original customer order receipt copy / invoice. In such cases, it is the distributor's obligation to satisfy the customer’s need for money refund or replacements of products.
The Distributor can then return these products, with original Invoice to the Company. The Company will replace these products free of cost or if the distributor does not want the same products, the Company will give a cash voucher of the same amount, which can be used by the Distributor within 30 days for purchasing products of their choice. In case of refund 5% convenience charge will be deducted & also tax amount will not be refunded.
Documents Required
Product Return Form
Reason for return
Copy of Invoice
Products to be returned
For Cancellation of confirmed/placed order please Contact Us on our helpline no: 95867 00433/77 or write to us at support@dbil.co.in
